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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Alejandro Antonio

March 28, 2025

5  out of  5
rating by Alejandro Antonio
"Kyle was very helpful in switching over from my previous insurance provider, was professional and polite."
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Shirley Geiter

March 28, 2025

5  out of  5
rating by Shirley Geiter
"Thank you so much to Kyle helped me through the process of changing insurance. He never got inpatient with any of my questions and was totally up front with his answers."
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levitarbell

March 20, 2025

5  out of  5
rating by levitarbell
"Fast and friendly service"
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Alma Diaz

March 20, 2025

5  out of  5
rating by Alma Diaz
"I worked with Alex and Micah, such a smooth and easy experience. They weren’t pushy or sellsy at all!"
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Crystalynn Engichy

March 14, 2025

5  out of  5
rating by Crystalynn Engichy
"My coworker recommended me to State Farm and spoke highly of Micah Demmer. I was in dire need of home insurance and Micah D. met my expectations of an agent. He was willing to go the extra mile and had everything laid out, took his time to explain every detail, and was able to compare rates with my current insurance. I can say that I had an amazing experience and would recommend Micah D. to anyone out there looking for an affordable insurance (last minute too)."
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Cammie Masanda

March 13, 2025

5  out of  5
rating by Cammie Masanda
"Very helpful!"
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Donna Cleveland

March 13, 2025

5  out of  5
rating by Donna Cleveland
"GENA BOAK is amazing!"
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Helen Boak

March 12, 2025

5  out of  5
rating by Helen Boak
"Alex Ferry was so helpful in getting the insurance coverage that I needed for my home and my Cars. If you need a good insurance company and agents be sure to call. Alex Ferry."
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Kristen Howard

March 11, 2025

5  out of  5
rating by Kristen Howard
"Great to work with!"
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Reina Forcella

March 11, 2025

5  out of  5
rating by Reina Forcella
"They have some really great staff!!!"
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Nathan Olson

March 11, 2025

5  out of  5
rating by Nathan Olson
"Always taking care of his clients needs. Very friendly and amazing agent to work with."
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Jude Wolfsen

March 8, 2025

5  out of  5
rating by Jude Wolfsen
"Very friendly helpful got my renters insurance for a better price than any other companies."
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Liane Frederick

March 7, 2025

5  out of  5
rating by Liane Frederick
"Jeremiah Yang was amazing. He was friendly, knowledgeable and set me up with a more comprehensive and better priced policy to cover all my needs! Highly recommend!"
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Klodjana Zanaj

March 5, 2025

5  out of  5
rating by Klodjana Zanaj
"We have done business with Alex and his team for years, we have Home, Auto and also rental insurance policies through him. Alex and his team are extremely helpful, respectful and knowledgeable. The response time is usually 10 to 15 minutes. It has been a pleasure doing business with them. Highly recommended!"
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Nathan Stratton

February 27, 2025

5  out of  5
rating by Nathan Stratton
"I have been with StateFarm for 20 years and have I have received great service from the team that I've been with in Salem. Danae has been particularly helpful with a recent purchase of my vehicle, transitioning my policy and explaining everything in a detailed way while being very easy to understand and work with."
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Mitchell Johnson

February 26, 2025

5  out of  5
rating by Mitchell Johnson
"Friendly, knowledgeable and fast."
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Naomi Roberts

February 25, 2025

5  out of  5
rating by Naomi Roberts
"Micah was so quick, friendly and prompt when setting me up with insurance and navigating the process. When my car was totaled, I was devastated, but everyone here made the process so easy on me during a stressful time. I really appreciate the help!"
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Rachel

February 24, 2025

5  out of  5
rating by Rachel
"I spoke to a lot of insurance agents over the last week, and Jeremiah was the best, he was very responsive, friendly, and easy to work with. While other companies took their time, I never felt like I was an afterthought. We were even able to get a lower price on the auto insurance while keeping the same coverage we had with our previous insurer. Thanks Jeremiah for making this a breeze!"
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Caleb Gillette

February 14, 2025

5  out of  5
rating by Caleb Gillette
"Acquiring insurance was a great experience with Boaz! He was quick and prompt in his responses. It was easy and smooth, the way insurance should be. I highly recommend you choose Boaz as your agent, you won't be disappointed. You'll have an agent who cares about your well-being and future!"
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Nicole Hlavinka

February 14, 2025

5  out of  5
rating by Nicole Hlavinka
"Shout out to Alex and Micah for fast, professional and extremely helpful work. I switched to Alex last year from a previous state farm agent and I have been nothing but pleased with their services! What I love the most are same day responses. Y'all are truly amazing."
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Greg F

February 5, 2025

1  out of  5
rating by Greg F
"I have been a Statefarm customer for over 20 years. I was satisfied, until the branch I worked with closed. My account was transferred to another branch, ran by Alex Ferry. His office decided to raise our prices almost quarterly for the 3-4 years I was insured by him. They also have terrible customer service. When I would call in, they would often suggest I could do something myself instead of being helpful and doing the job they, supposedly, do. When I was rear ended they insisted I pay the deductible in order to get the claim going and that I would be refunded later. It took almost a year, and many calls, to get them to send me the money that they owed me. They also insisted several times that I was at fault and even listed me as at fault on the official claim despite being obviously rear ended. At what point is this type of behavior considered theft? Very disappointing that Alex Ferry and the State Farm branch that he runs would do so very little for the customers that they "help". I have had good experiences with State Farm in general, but not this branch. Edit: The other insurer was state farm, so the response they gave is BS."
We responded:
"Thank you for your feedback. in short, rate adjustments are determined at the state level and occur on a six-month cycle, so this was not a reflection of our office or quarterly adjustments, but rather State Farm and adjustments made every six months. We regret any inconvenience you experienced during the claim process, but since it was not your fault and had to go through subrogation, we are at the mercy and timeline of the other party's insurance. We are dedicated to serving our clients and community, but unfortunately there are a lot of items out of our control as a small business. We appreciate your continue support of State Farm!"
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BeBe Kangaroo

February 1, 2025

5  out of  5
rating by BeBe Kangaroo
"Appreciate helping out the Warriors! Go Corban!!!"
We responded:
"We love supporting our local schools!"
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Tanner Peterson

January 31, 2025

5  out of  5
rating by Tanner Peterson
"I can’t say how great of service I received. They were so helpful! 10/10 would totally recommend!"
We responded:
"Thank you for the kind words Tanner. We appreciate your business and supporting our local office!"
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Debbie Freeze

January 31, 2025

5  out of  5
rating by Debbie Freeze
"Micah was extremely helpful in my changing of insurance coverage. Very professional and great customer service along with timely response to inquiries! Highly recommend!"
We responded:
"That is encouraging to hear! We do our best to prioritize communication and client care above all else."
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Christina Lask

January 24, 2025

5  out of  5
rating by Christina Lask
"Great customer service. Works to get you the best price/discounts available. I would highly recommend. My last State Farm agent (had for 15 years) never even told me how to lower my cost by getting discounts offered. Go see Alex!"
We responded:
"Thank you for the compliments Christina. We love serving clients like you and providing discounts when available. Thanks for being a part of our office!"